Shipping, Refunds, & Return Policies
DOMESTIC SHIPPING
We currently offer only Standard shipping at a flat rate of $5.95. Items will arrive within 7-10 business days from the date of purchase.
30 Day Money Back Guarantee
At YellowBird Art & Design, we take customer satisfaction quite seriously, which is why we offer a 30 day love it or your money back. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be returned in the original packaging.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
To start a refund contact us at support@yellowbird-art.com to obtain a return authorization number.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in 2-3 business days and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received a refund after 3-5 business days of your refund notification contact your credit card company, it may take longer before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@yellowbird-art.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yellowbird-art.com for further instructions on where to send the return item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Cancellations and Order Edits
We ship out products as quickly as possible. As soon as a payment is received and the order is confirmed we start the shipping process. There is a very small window when we can edit or cancel orders. If we can catch it in time we will be glad to assist you. If the time to make changes or cancel has passed, the sale will go through as it was ordered. Edits can not include adding products, it would need to be canceled and a new order created. If you want to cancel or edit your order, email us at support@yellowbird-art.com with the subject line "Cancellation" or "Edit Order" and include your full name and order number.
Shipping Your Returns
To return your product, send us an email at support@yellowbird-art.com and we will provide the return address. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
INTERNATIONAL SHIPPING
We do not currently offer international shipping options for any of our products.
Contact
Email: support@yellowbird-art.com
Mail To:
YellowBird Art & Designs
625 E Main St #102B
Aspen, CO 81611